Online Order Confirmation
Your order will be confirmed only after your account is debited. If your
credit card cannot be verified, is invalid, or is not otherwise
acceptable, your order may be suspended or cancelled automatically. You
must resolve any credit card problem before proceeding with your order.
Delivery
Our products are available via electronic download only. We do not offer
our products on CD ROM or any other media. No materials are shipped.
The license key along with the instructions on how to download the
product will be emailed to you within 24-48 hours (Mon-Fri) after the
actual purchase takes place.
Refund Policy
After a purchase, all Softerra made software is covered by a 30-day
money-back guarantee. All refunds are deemed appropriate in the
following cases:
- A refund request received before license key was delivered to the
customer.
- There is a technical problem with the Software that can't be resolved
within 10 business days of the customer request to
A refund procedure itself is carried out as follows:
- All refunds for delivered orders must be pre-authorized by Softerra
().
- You should provide us with information that helps us to identify your order (e.g. 2Checkout.com order ID, Purchase Order number, company name etc.).
- If you placed the order with a credit card, a refund would be made to the credit card used for the purchase.
(Please allow 20 days for the refund to be processed).
- Upon refund, you must destroy all copies of our software already
shipped and provide us with signed Certificate of Distruction.
Products not purchased directly from Softerra must be returned to their
respective owners or authors (Web stores, etc.) and are subject to the
return policies of the place of purchase.
Due to the nature of software and online sales, this policy is strictly
enforced.
Please Note:
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Softerra LDAP Administrator is distributed using the
"try before you buy" method so a customer can make absolutely sure the
product is exactly what's needed. All of our clients are encouraged to
perform full evaluation of the product prior to purchasing a
license for its use. Softerra LDAP Administrator
may be downloaded from http://www.ldapadministrator.com
to be further used in a reduced-functionality mode without having to purchase
a license. During an evaluation period, you are welcome to apply for
technical support by sending an email to
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